Student Grievance Redressal Committee (SGRC)

Objectives

The Student Grievance Redressal Committee (SGRC) was formed  after the establishment of the College. It was reconstituted in July 2014. Further as per the guidelines given by UGC Notification, Grievance Redressal Cell / Committee (GRC) was modified in July 2019 to probe into students grievances. It redresses the grievances at individual and class level and grievances of common interest. The Cell maintains a conducive and unprejudiced educational environment. Complaints of students and parents are redressed. All complaints are scrutinized by the management and the grievance redressal cell.

The complaint management mechanism is carried out in three levels in the institution:

• The departmental level grievances are attended by the concerned class teachers who are mentors and department heads.
• The student coordinators and staff coordinators of various clubs and associations act as facilitators to communicate and sort out the grievances pertaining to various clubs and associations.
• Unresolved grievances at the departmental level and association level are referred to the Grievance Redressal Cell of the institution. The students can approach the Grievance Redressal Cell of the institution with their complaints of common interest too.
• Depending on the seriousness of the problem, the issues are settled by the Cell or by the Principal in consultation with other members of the management, parents and faculty. The collective efforts of the management, department heads, class teachers, various staff coordinators of clubs and associations and the Grievance Redressal Cell resolve the complaints promptly and efficiently. The effective complaint management mechanism improves better stakeholder relationship and contentment.

Grievance redressal mechanism

Mrs A V N College is committed to providing a safe, fair and harmonious learning and work environment. Grievance Redressal Cell was set up at Mrs A V N College Visakhapatnam in accordance with the University Grants Commission regulations 2012 (The Gazette of India, March 23-29, 2013) in July 2014 and reconstituted in July 2019 to probe into stakeholders grievances. Student Grievance Redressal Cell (SGRC) facilitates the resolution of grievances in a fair and impartial manner involving the respective College/Dept./Office (dealing with the substantive function connected with the grievance), maintaining necessary confidentiality, as the case may be. Any stakeholder with a genuine grievance may approach Grievance Redressal Cell to submit his/her grievance in writing or send through e-mail on —---------

Students can file complaints on admissions contrary to declared admission policies, irregularity in the process of admission, refusal of admission in accordance with declared policy, non-publication of a prospectus by the institution, false or misleading prospectus, refusal to return documents, demand of excess money, violation of reservation policy, non-payment or delay in payment of scholarships, delay in the conduct of examinations, or declaration of results, non-transparent or unfair practices for the evaluation of students, complaints of discrimination of students based on caste, and any type of harassment with the proposed mechanism.

Grievance Redraasal committee

1. M Swarajyalakshmi, Assistant Professor of Library and Information sciences

 2. P.GANDHI, Assistant Professor of Statistics

 3 Smt K..INDIRA, Assistant Professor of Commerce